MyRate Energy has assigned its Director of Compliance and Regulatory Affairs as the company's privacy officer. This individual is responsible to oversee that the company complies with the privacy principles outlined in the PIPEDA.
MyRate Energy has implemented the following tasks
1. Implemented procedures to protect personal information
2. Established procedures to receive and respond to complaints and inquiries
3. Trained staff about the organization's policies and practices and
4. Developed information to explain the organization's privacy policies and procedures
In its energy contracts and in discussions with customers, employees and vendors, MyRate Energy clearly identifies the purpose of collecting the personal information. In regards to customer information, the information is collected for the purpose of supplying the customer with the natural gas and/or electricity commodity for the duration of the contract.
Customers providing MyRate Energy with personal information consent to and have knowledge of how MyRate Energy is collection, using, and disclosing their personal information. MyRate Energy's energy contract provides details as to the collection and release of the customer's personal information.
The amount and type of the personal information collected by MyRate Energy from its customers is strictly in relation to fulfilling the requirements of the energy contract, between the customer and MyRate Energy, and to maintain the accuracy of our business records.
Limiting Use, Disclosure and Retention
The main purpose for the disclosure of customer information is for the energy commodity supply as specified on the contract and if requested by regulatory or legal organizations. MyRate Energy's contract outlines the terms for the disclosure of information. Information is retained for the duration of the contract period, as well as for a period of up to 7 years after the termination of the customer's contract and any renewals thereof. In addition, MyRate Energy may use the customer's "User Cookie" for MyRate Energy remarketing campaigns through the Google Display Network. This information will remain private and confidential.
In order to carry-out the terms of the contract between the customer and MyRate Energy, we endeavor to keep customer information accurate, complete and up-to-date.
MyRate Energy protects personal information against loss or theft, as wells as unauthorized access, disclosure, copying, use, or modifications. This is accomplished through the use of technology and Company practices and procedures.
Electronic customer information is stored on MyRate Energy's servers located in Canada. Servers are kept in a physically-secure area; access to this room is restricted to authorized IT personnel only. MyRate Energy has taken steps to ensure all servers are well protected and placed its systems behind secure firewalls designed to keep information safe and inaccessible. All data are backed up and stored securely at an offsite location. Access to customer information is limited to employees who have a business reason to see it.
Each employee has a unique login and password to access the customer database. The type and level of data accessed by employees is pre-determined by the IT Department and Manager of the employee. The system prompts the user to change their password periodically.
By reading the information contained in this document or by contacting MyRate Energy's Customer Service Department information about our Company's personal information policies and practices will be made available to you.
MyRate Energy will make available the information to the individual upon their request. The customer is asked to contact our Customer Service Department if they have any inquiries at 1-877-222-9250.
Challenging Compliance An individual shall be able to address a challenge concerning MyRate Energy's compliance with the PIPEDA by contacting our Customer Service Department at 1-877-222-9250.